Privacy Policy

Our Commitment to Privacy

The Community Counseling Centers of Chicago (“C4”) respects the privacy of every individual who visits www.c4chicago.org (“Web site”). This notice explains our online information practices. Because your privacy is important to us, we provide you with notice and choices about the collection and use of your information. To make this notice easy to find, links are provided at the bottom of our homepage and on every page within our Web site. Additionally, each page that requests personally identifiable information reminds you of the importance of your privacy and provides a link to the privacy policy. By visiting C4 at www.c4chicago.org, you accept the practices described in this Privacy Notice. You may click on any underlined word to receive a more in-depth explanation of the term.

Use of Cookies

We use cookies, small files that are sent to your Web browser and stored on your computer’s hard drive, to improve your Web site experience. The cookie is used to speed up your access to the Web site and the information you wish to see, but it does not contain any personal information. The majority of Web browsers accept cookies, but the “help” menu on your browser should give you options for preventing, accepting, or receiving notice of new cookies. However, please be aware that if you block cookies, some Web site functionality may be lost.

Data Collection

We collect two types of information:

• Standard Web server traffic pattern information. General traffic, site usage, browser information and length of stay information is collected and stored in log files. This type of information is shared externally only on an aggregated basis.
• Personal information. We do not collect personally identifiable information from you unless you provide it to us voluntarily and knowingly. If you, request information, or donate, for example, we may collect the following information: first and last name, street address, city, state, zip code, telephone number, email address, and subject of inquiry.

Personal information may be needed for certain optional online activities:

Contributions: If you choose to donate to our organization, we maintain a record of your contribution. We collect standard credit card information (card number, card type, expiration date) and keep a record of your financial transaction. Credit card numbers are held only until the charge can be processed (usually several minutes), then the number is only available to Customer Service for purposes of problem resolution.
Requests: If you submit a question through a “contact us” query, we may have to gather additional information from you to respond to your request. Such information will vary with the request but often includes name and email address.

Data Use

We limit the use of information provided to us on our Web site to the following:

Internal Use

If you do not make a service request, donation, purchase, or otherwise identify yourself, we will have no personally identifiable information about you. We will only use aggregate information derived, in part, from your use of our site to improve our site and our service to you.

If you provide personal information, we may enter your name into our constituent database and contact you in order to:

• Complete voluntary surveys seeking feedback for quality and service improvement purposes.
• Supply you with information including C4 programs, events and services.
• Request voluntary time or monetary contributions to C4.
• Request your participation in an C4 research study.

We collect the email addresses of those who communicate with us by email. Inquiries may be forwarded to the appropriate C4 department for response and may be entered into our constituent database. If your name is entered into the database, we may contact you (see (2) above). We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages

External Use

Your health-related information is privileged and confidential and will not be shared or released to any organization or business entity.

Your Options

We respect your privacy and allow you to restrict internal and external sharing of your personal information. We recognize that you may wish to limit the ways in which we contact you and we offer the following options:

• Do not contact me by telephone.
• Do not contact me by postal mail.
• Do not contact me by email.
• Limit your fundraising appeals to semiannual solicitations only.
• Do not contact me or share my information with anyone.

For more information on how to inform us of any desired restrictions, please send an email to [email protected]. If you contact us with an opt-out request, all reasonable efforts will be taken to ensure that you will not receive any of the selected communications from us in the future. If you do not wish to opt out at this time, you may do so at a later date should you so desire.

If you opt back into a specific service, you will receive communication in that manner, regardless of your overall opt out selections. These services may include newsletter subscriptions or email communication by asking a question using “Contact Us.”

Access

Upon request, we will provide you with the information we maintain about you so that you may request corrections. This information will be sent via postal mail, which we believe is the most secure method of communication. Please contact us by email at [email protected] or in writing at:

Community Counseling Centers of Chicago
2014 W. Belle Plaine
Chicago IL 60618

Data Security

We are committed to protecting the security of your personal information and to honoring your choices for its intended use. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we strive to maintain physical, electronic, and administrative safeguards.

We utilize Donorbox, a third party processor, to process your financial transactions securely using the Payment Card Industry Data Security Standard (“PCI DSS”) (the credit card industry’s most stringent security standard). Examples of our security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption (e.g., SSL) for transmissions of Order Information to and from our credit card processor; restricted access of personally identifiable information; and, periodic security audits. Donorbox uses Stripe’s secure token mechanism. Card numbers are tokenized (the number is changed to an undecipherable string, IE: `tok_fafds23423′) before we charge the card. Saved cards & bank accounts for recurring donations are also tokenized. For more information on how

Inside C4, client data is stored in password-controlled servers. Our staff and volunteers are educated about the importance of safeguarding your information and we are committed to holding them accountable for protecting your confidentiality. However, such precautions do not guarantee that our Web site is invulnerable to all security breaks. C4 makes no warranty, guarantee, or representation that the use of our Web site is protected from viruses, security threats, or other vulnerabilities and that your information will always be secure.

Links Within Our Web Site

External Links

Our privacy policies apply only to your use of the C4 Web site. This site contains links to other sites, including sites that have a special relationship with us. We do not disclose personably identifiable information to those operating linked sites and we are not responsible for their privacy practices. Links to other sites do not imply an endorsement of the materials or policies on those Web sites. You should read the privacy policies of each site you visit to determine what information that site may be collecting about you.

Contact Us

This privacy statement will be updated periodically and posted on our Web site. It applies only to our on-line practices and does not encompass other areas of the organization. Please click on one of the links provided under Internal Links to read other C4 privacy statements. It applies to the on-line practices of C4. References to ” Community Counseling Centers of Chicago “, “C4”, “we”, “us” and “our” are references to Community Counseling Centers of Chicago. and its affiliates, staff and volunteers. We reserve the right to change this policy at any time by posting revisions. You agree to review the Privacy Policies each time you use our Web site so that you are aware of any modifications. By accessing or using the Web site, you agree to be bound by all of the terms and conditions of the C4 Privacy Policy as posted at the time of your access or use. If you have any questions about our policy or our compliance, you may send us an email at [email protected].

Security and Privacy Requests

Alternately, request for corrections, to revise your contact preferences, or to opt out of all future communications can be mailed to the following address.

Community Counseling Centers of Chicago
2014 W. Belle Plaine
Chicago IL 60618

To protect your privacy and security, we will take reasonable steps to verify your identity before providing information or making corrections.

We reserve the right to update this policy at any time. If a material change is made to the policy, we will email all registered users at the email address provided at time of registration.