What to Expect When You Call Us
We want you to have a positive experience at C4. The following information lets you know what you can expect from us and will help you get the most out of the services we provide. Of course, if you have questions along the way, please let us know - we're here to help.
Your First Appointment
To make your first appointment with C4, please contact our Call Center at 773.769.0205 or walk in to our office at 4740 North Clark or one of our other locations.
When you call, a trained specialist will discuss your needs and how either C4 or another resource in the community can help you. If C4 is the best choice, the specialist will ask you for some information and then help you choose the best C4 location for an intake appointment, make the appointment for you, and tell you what to bring.
Your first visit will usually last between 60 and 90 minutes. We will gather information about you, your history, what you want to achieve from services, and how we are able to best help. Please arrive at least 15 minutes early to complete paperwork.
You should bring the following to your first appointment:
Your insurance or medical card
Proof of income: either recent paycheck stubs for full gross family income or a copy of last year's federal tax return; any declaration of income / copy of Social Security award letters.
Also, try to bring the following:
Containers or a list of all medication you are taking
List of any prior mental health, substance use or dependency services you have received, including name and address of provider if possible
Name, address and phone number of someone to contact in case of an emergency
If you need to cancel your appointment, please call at least 24 hours (one working day) before the appointment.
Cost of Services and Billing
At your first appointment, you will talk with an office staff member to help figure out your fee, which is based on either your family income or your insurance.
C4 takes most Medicaid plans as payment. We are currently accepting Medicaid managed care plans offered through Aetna Better Health, Illini Care and Meridian When you call or walk in for an appointment, we will try to verify at that time that we can take your Medicaid plan. Please bring your card with you.
If you have Medicare, you may have a co-payment. Please bring your card with you.
We will also ask if you have insurance. C4 accepts several private insurance plans, including Blue Cross/Blue Shield, Aetna, Cigna and United Health Care. However, this is not all-inclusive list; the list of accepted insurances changes frequently and eligibility is determined on a case by case basis.
Please have your insurance card available when talking with us on the phone so that we can contact your insurance company to determine coverage.
All co-pays must be paid at the time of your appointments.
Contact after-hours, on weekends, holidays, or in an emergency
If you can't make your initial intake appointment please call 773.769-0205 and ask for the Call Center. After hours, please leave a message with our answering service at this number.
If you are in an immediate crisis or an emergency, please call 911 or go to the nearest emergency room. If you do not have a life-threatening situation, and would like to speak to a crisis worker, you can call 773.769.0205 and ask for a "crisis worker".
If an office must be closed unexpectedly due to weather or other event, we will try to reach you by phone, if possible. Announcements of office closings, particularly due to weather, frequently are on local radio and television stations.
Customer Satisfaction and Quality Improvement
We want our services to be both beneficial and cost-effective, and would like you to be pleased with your overall experience at C4. We conduct written customer satisfaction surveys and may also call you to ask about your experience with us. Your opinion is highly valued and is confidential. While we encourage our consumers and family members to participate in these evaluations when invited, participation is of course, voluntary.